innovative technology
products and services
for the travel industry

"We strive with a relentless passion to provide quality, easy to use, affordable travel technology solutions, while maintaining superior service to our clients, employees, and marketplace."
GRASP Technologies
 
Home About Products Services Support News Partners  
Support Support
Remote Support
Enter your 6-digit PIN code:
click here to request a support session
Open A Support Ticket
Click here to open a support ticket
Request A Feature

Click here to Request and Vote on new features for our software!
Other Support Options
 
Support Contact Support

Support and Services Pricing

RUSH/Same Day Report Service$125
Additional Fee
We try to fulfill all normal report design requests within 72 hours. If you need same-day service on a report request an additional $125 charge will apply.

**This does not apply to clients on managed support contracts. Please contact us for more information.

General Product SupportNo Charge
General Product Support is defined as general product questions regarding functionality, issues encountered while using the product and resolution of software bugs.

**This does not include any customization of software, data quality issues, report design or changes, custom implementations or advice on backoffice best practices or procedures.

Additional Training/Support$85/Hour
Additional Training/Support is defined as general training sessions and support beyond what is included in your implementation or regular product support or questions.  This might include training additional users, clients or new employees. This may also include re-installation, moving or multiple installations of software.
Report Design Services$125/Hour
Report Design Services is defined as any services related to creation or modification of reports, which includes; Crystal Report Design, Web Reporting (Grasp Data) Reports and/or Exports, TravelMan Reports, Microsoft Access or other third-party reporting solutions.
Expect a minimum of 2 hours for new reports.
General Project Work/Backoffice Support$125/Hour
General Project Work is defined as, but not limited to; consulting or support related to operational issues, backoffice use or any custom configuration of our products, GDS formats, technology support, third-party software support. An estimate will be provided with these requests and require client approval prior to work being started.
A 50% deposit will be required on any estimates exceeding $1,000.
Custom Programming$175/Hour
Custom Programming is defined as any coding of modifications on existing software, new software or utility design. This includes script writing, general software programming and Microsoft Access development. An estimate will be provided with these requests and require client approval prior to work being started.
A 50% deposit will be required on any estimates exceeding $1,000.
 
Downloads
Product Downloads

Secure Connect
     Secure Connect v2.5.0
     Secure Connect v2.4.0
     Secure Connect v2.1.1

Grasp Prepare
     Grasp Prepare V3.1.8
     Current Cleansing Rules

Grasp CC
     Grasp CC v4.0.3


Documentation

Grasp Data
      Corporate Training (Online)
      Agency Sales Demo (Online)
      Sales Sheet Template
      Agency Users Manual

Grasp Prepare
(Coming Soon)

Grasp CC
(Coming Soon)


Free Crystal Reports
  Mexico Travel Report
  Where Are My Travelers?
Copyright © 2000-2009 Grasp Technologies, Incorporated. All rights reserved. 2667 Camino Del Rio South - Suite 208, San Diego, CA 92108
5001 Horizons Drive - Suite 200, Columbus, Ohio 43220
toll-free: (866) 278-3821 / phone: 619.564.8060 / fax: 614.573.6331
email: staff@grasptechnologies.com