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Support and Services Pricing
| RUSH/Same Day Report Service | $125
Additional Fee |
We try to fulfill all normal report design requests within 72 hours. If you need same-day service on a report request an additional $125 charge will apply.
**This does not apply to clients on managed support contracts. Please contact us for more information.
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| General Product Support | No Charge |
General Product Support is defined as general product questions regarding functionality, issues encountered while using the product and resolution of software bugs.
**This does not include any customization of software, data quality issues, report design or changes, custom implementations or advice on backoffice best practices or procedures.
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| Additional Training/Support | $85/Hour |
| Additional Training/Support is defined as general training sessions and support beyond what is included in your implementation or regular product support or questions. This might include training additional users, clients or new employees. This may also include re-installation, moving or multiple installations of software. |
| Report Design Services | $125/Hour |
Report Design Services is defined as any services related to creation or modification of reports, which includes; Crystal Report Design, Web Reporting (Grasp Data) Reports and/or Exports, TravelMan Reports, Microsoft Access or other third-party reporting solutions.
Expect a minimum of 2 hours for new reports. |
| General Project Work/Backoffice Support | $125/Hour |
General Project Work is defined as, but not limited to; consulting or support related to operational issues, backoffice use or any custom configuration of our products, GDS formats, technology support, third-party software support. An estimate will be provided with these requests and require client approval prior to work being started.
A 50% deposit will be required on any estimates exceeding $1,000. |
| Custom Programming | $175/Hour |
Custom Programming is defined as any coding of modifications on existing software, new software or utility design. This includes script writing, general software programming and Microsoft Access development. An estimate will be provided with these requests and require client approval prior to work being started.
A 50% deposit will be required on any estimates exceeding $1,000. |
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