We specialize in custom software solutions and high-end consulting for the travel industry.  We also have a number of "tried and true" products to make you more productive, generate revenue and retain customers!

 

This data cleansing tool actually cleans the data at the source. This is our most popular product and can save you time every month!

 

Web Reporting at a reasonable price! This state-of-the-art reporting system offers complete automation of the report production and delivery process for the agency or the corporate customer.

 

Automates the reconciliation of most major credit cards.  Reconciliation reports are then produced using the CC Company data and back-office data with minimal user intervention.

eCommission Solutions

 

March 20, 2008

10:00am - 11:00am and 2:00pm- 3:00pm

 

TSA Announces Expansion of 'Diamond' Self-Select Lanes. 

(reprinted from TSA website)

 

The Transportation Security Administration (TSA) today announced the expansion of its popular "Self-Select Lanes" to six additional airports by the end of April.

Salt Lake City International and Denver International Airports instituted the self-select lane process two weeks ago and have seen an overall increase in throughput and greatly increased customer satisfaction. The term "Black Diamond" comes from the signs used in skiing to denote skill level suggested for specific runs.

"In keeping with Secretary Chertoff's instruction to examine our screening procedures, TSA is looking for ways to improve the passenger screening experience while increasing security," said Kip Hawley, TSA administrator. "Simple yet effective, this program empowers passengers and gives federal security directors a way to create operational efficiencies at their checkpoints."

Self-Select Lanes are comprised of a series of lanes designated by signage that directs passengers based on their travel needs and knowledge - Expert, for the business traveler who flies several times a month; Casual, for passengers that travel less frequently, but are familiar with the security process; and Family/Special Assistance, for passengers traveling with small children or strollers, elderly passengers and passengers who may need special assistance.

"What we have seen is a calmer checkpoint, happier passengers and significantly lower wait times for the most experienced travelers," said Salt Lake City Federal Security Director Earl Morris. "This is a win-win situation. Security is best served by a calm screening environment and the passengers get a less stressful, more efficient security experience."

TSA is in the process of selecting additional airports based on input from our partners. Airport selection is based on a number of factors, including checkpoint configuration, stakeholder support and passenger population.

To watch a video of the Black Diamond Self-Select Lanes in action, please visit www.tsa.gov (wmv, streaming). To view passenger response on this and other TSA innovations, visit www.tsa.gov/blog.

We will be doing a survey each month and need your participation!  You can see the results immediately after you respond and we will be posting the final results in next month's newsletter.

 

 

Number of Questions: 3

Time to complete: 30 seconds.